FAQ



Q1: Are you trading company or manufacturer?
A: We’re manufacturer that have more that 10 years experience specific in the mobile data collector.
 
Q2: How about your payment terms?
A: T/T,  West Union, Paypal.
 
Q3: Do you provide the ODM/OEM service?
A: Yes, ODM/OEM is accept for bulk order.
 
Q4: What’s the process of order?
A: Inquiry→ Quotation→ Confirmed Order→ Payment→ Delivery→ Shipping→ Take delivery
 
Q5: Delivery & Shipment
A: Air shipping (DHL,  TNT, FEDEX,UPS, EMS, etc ).
 
Q6: How do we control the products'quality?
A:  1. Raw materials/accessories control.
     2. Pre-test before bulk production and assembling.
     3. Full inspection during assembling process.
     4. Water testing (no leaking) one by one under professional equipment.
 
Q7: How long is your delivery time?
A: Usually it’ll take 3-5 days if it’s in stock. And it would be 7-14 days if it’s not in stock.
Depends on the quantity of your order.
 
Q8:How about your technical supports?
A:We provide free SDK and powerful technical supports in all the client's software development process.
 
Q9:What's the default Language of the device?
A:The default language is English,if client has special requirements,please contact our sales before making the order.
 
Q10:How to trust us before making the payment.
A:MobileX is the gold supplier on alibaba,if we have any dishonest business records,we will get most serious punishment on alibaba.And now,MobileX focuses on handheld data collector&payment terminal for more than 9 years.Quality,integrity and first-class customer service is our success in the most fundamental factor of three.